1. How do I open an account with City Trans ?
Please click on Create Account or call to speak with one of our Sales Representatives.
2. How can I make a reservation with City Trans ?
Reservation with City Trans can be made numerous ways. You may create a reservation on our secure Web site or call our toll free number 24 hours a day.
3. Does City Trans offer on-line reservations and information through its Web site?
Yes. City Trans offers real time reservations through its Web site. Users are able to create profiles, save itineraries, edit account information, and edit/cancel existing reservations.
4. What are City Trans rates?
City Trans offers an all-inclusive service for airport transportation. Hourly services are based on minimum time requirements and vary by vehicle. Costs are based on the time the car leaves the garage until it returns. You can also refer to our Fleet and Rates page for a full listing of our rates and Call us for special flat rates to and from airports.
6. What if I encounter difficulties using the Web site?
Please contact our help desk at 888-748-0966 for assistance.
7. What type of vehicles does City Trans offer?
City Trans offers a wide variety of vehicles designed to accommodate single passengers, and small and large groups. View these vehicle types on this Web site under Fleet and Rates.
10. How do I change or modify our corporate information?
If you have an existing on-line account, you may login and edit your corporate information. Otherwise please contact our sales department.
11. Can I build a personal profile to accelerate the reservation process?
Yes. Users are able to build a personal profile, which will be stored on our secure servers. This information is used to accelerate the reservation process.
13. I forgot my Login Id or Password. What do I do?
Please click on the link below login and your information will be sent to you via email momentarily. If you do not have access to e-mail, please call one of our Customer Service Representatives at 888-748-0966.
14. Can I get on-line receipts?
Yes. Our system allows you to view your receipts and request e-mail receipts once you have created an account on our Web site.
15. Do you provide services to residences and businesses?
Yes. City Trans serves both markets.
18. Do you provide 24 hour service?
Yes. For your convenience City Trans has reservations and dispatching personnel on staff 24 hrs a day, 7 days a week.
19. Do you track flights?
Yes. City Trans utilizes a computerized flight tracking system designated to make sure your flight is on time. Should your flight be late or early, we will adjust our schedule to coordinate with your flight time. 20. What forms of payment do you accept?
City Trans has many payment options to choose from. We accept all major credit cards, either on the phone or on our secure Web site. In addition, we are able to set up your company with a monthly billing account.
Q. Is it safe to give my credit card details online to City Trans ?
A. All transactions with City Trans Inc take place on a secure server using SSL encryption technology to ensure a high level of security when you enter your personal and payment details. We Protect your sensitive information with virtually unbreakable 128-bit Secure Sockets Layer (SSL) encryption.
Q. When my credit card will be charged?
A. City Trans will charge your credit card after your trip has been completed. Some vehicles such as stretch limousines for Night out, Award night or New Year eve required a deposit.
Q. What is your cancellation policy?
A. We require2 hour for Sedan, 4 Hrs for Suv & Van and 6 Hrs for Limousine advance notice, otherwise we may charge late-cancellation fee up to 2 Hrs Minimum or full Airport transfer fee.
Q. For what time should I schedule a reservation with City Trans for a pickup from the Airport?
A. We recommend scheduling your reservation time to your flight’s estimated time of arrival.
Q. Will City Trans charges me waiting time if my flight is delayed?
A. No! City Trans will monitor your flight to make sure your driver will be there when the flight arrives.
Q. When does waiting time charge apply for pickup at the Airport?
A. City Trans rarely charges for waiting time at the airport, because most passengers are leaving the airport within 30 minutes. We give passengers on a domestic flight 30 minutes free waiting time from the time the flight lands, and for international flights we give 1 Hr free waiting time from the time the flight lands. After the free waiting time we charge for waiting time in 15-minute increments. Waiting time charge is equal to vehicle hourly rate, for example, luxury sedan hourly rate is $50 so for 15 minutes waiting time the charge is $12.50.
Q. I anticipate I will be delayed going through immigration or clearing customs and I want to avoid paying waiting time; can I schedule my airport pickup reservation with City Trans to be picked up later then flight arrival time?
A. Yes, just select time when booking your airport pickup reservation. Delay pickup designed to provide passengers arriving on international flight with extra time to clear customs and immigration, if you anticipate that you will be delayed going through immigration or clearing customs and you want to avoid paying waiting time; just enter delay pickup time when you book your reservation, for example if you select 30 minutes delay pickup, then your driver will arrive to the Airport 30 minutes after your flight arrives. Your free waiting time will start 30 minutes after your flight arrivals. For none US citizens arriving on international flights with checked luggage, we recommend 15-30 minutes delayed pickup.
Q. Does City Trans provide a baby seat?
A. Yes, requests for baby seat should be submitted to City Trans when booking your reservation. It will cost about $20.00 for baby seat. However if you like to use your own baby seat you can bring it with you to the airport and we will keep it with us until you return and driver will bring the baby seat back, but it will still cost $20.00 each way.
Q. How will we recognize our chauffeur at the airport?
A. Chauffeur will meet you in Baggage Claim holding a sign displaying your last name .International Flights: Chauffeur will meet you outside of Customs holding a sign displaying your last name. : If You Cannot Locate Your Chauffeur For Any Reason, Do Not Leave As You Will Be Charged As A No-Show. Please Call Us Immediately And We Will Assist You To Locate Your Chauffeur
Price does not include 20% Gratuity, Airport, and Toll fees.
